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EKMS / KMI - Tier 2 Help Desk Technician
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- INTECON is seeking a full-time Tier 2 Help Desk Technician at Ft. Huachuca, AZ. This position will support the U. S. Army Customer Interface/Policy-Communications Security Logistics Activity (CIP-CSLA) program.
- This position supports the Tier 2 Help Desk in managing COMSEC material, Information Security (INFOSEC), the Army Key Management Structure (AKMS), and the Electronic Key Management System (EKMS) / Key Management Infrastructure (KMI).
- Answer and respond to calls in support of the Warfighter Army EKMS/KMI Tier 2 mission areas (CSLA EKMS/KMI systems) and support the COMSEC Account Managers (CAMs) and KMI Operating Account Managers (KOAMs) in the field, to include workstation software/hardware and electronic keys operational problems.
- Provide on-call customer support during non-operational hours and on weekends in support of EKMS/KMI fielded systems.
- Provide the front-end and mid-level Tier 2 support for call resolution and track the trouble tickets until a resolution is provided to the customer.
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