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Help Desk Analyst
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- Requisition ID - Help Desk Analyst
- Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.
- The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy.
- n Ensure client support requests are well documented and triaged appropriately.
- n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
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