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4 years of concurrent experience with an ITSM tool (i.e. BMC Remedy, ServiceNow or Cherwell). BMC Helix,Change Management,IT Service Management Tools. 6 years of experience directly related computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management.
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Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
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Four years of concurrent experience with an ITSM tool (i.e., BMC Remedy, ServiceNow, or Cherwell). Six years of experience directly related to computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management.
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The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.
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Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software. Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software.
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Demonstrated direct experience with ITSM application System Suite design and architecture and BMC Remedy ITSM Suite. Aid in infrastructure and software version upgrades with both BMC Remedy and Right Star applications as required by the vendor to keep the applications up to date and/or improve characteristics.
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Experience with BMC Remedy. An Associate of Science (A.S.) or Bachelor of Science (B.S.) degree in Network Engineering, Systems Engineering, Information Technology, or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security) In lieu of a degree, at least two (2) years of network-related experience is required.
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Government-provided tools include, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2) Microsoft SharePoint as a knowledge management repository for SOP’s.
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Strong working knowledge of BMC Remedy modules, especially Asset Management. Manage, Maintain, and deploy IT equipment while tracking the lifecycle via a CMDB such as Remedy. Leidos is hiring an Asset Management Forward Supply Clerk to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at The Pentagon and Joint Base Anacostia-Bolling, DC. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
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The Logistics Analyst will be responsible for assisting the Client in the lifecycle management of the organizations hardware and software, procuring, accounting for all hardware items and software licenses, updating applicable databases and processing BMC Remedy changes, tasks and work order tickets, as well as creating training documentation and training aids.
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1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and. 1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and. Senior Property Administrator/ Quality Assurance Specialist (Shared) (NCR) , you will act as a model of customer service excellence to all organizational staff members.
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Experience with a ticketing system such as BMC Remedy. Experience with a ticketing system such as BMC Remedy. Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS.
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Integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems highly desired. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee development and enrichment programs.
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Experience with Group Policy Management (GPO) and applying Local Security Policies. An active TS/SCI security clearance is required for this position. Experience with PowerShell scripting and experience in other languages like Python.
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