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Expert experience in one or more of the following: Unclassified Voice Systems, Secure Voice Systems to include red switch, TDM Switching, Voice Over IP (VOIP). Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
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Lead service desk functions, including installing computer equipment (printers, multi-function devices, VTC, and VOIP devices) and software and returning malfunctioning devices to full operation.
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The project includes conducting survey and design, engineer, furnish, install, secure, and test (EFIS&T) solutions to include non-secure internet protocol router (NIPR), secure internet protocol router (SIPR), Wi-Fi, Voice over Internet Protocol (VoIP), Inside Plant (ISP), Outside Plant (OSP), and Voice Modernization at U.S. Army Base/Post/Camp/Station (B/P/C/S) across the Continental United States (CONUS.
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The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.
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Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
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Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours. Government-provided tools include, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2) Microsoft SharePoint as a knowledge management repository for SOP’s.
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Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified Communications platform, VOIP handsets, etc,Work closely with other groups such as network, video conferencing, A/V and others to ensure a holistic solution meets mission needs.
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Minimal server, network, and VOIP hardware support. Collaborate with multiple technology teams such as the IT Security Team, Server Team, and VOIP Team. Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction.
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Security Clearance: Top Secret/SCI. Provides project support for reviews, conferences, briefings, and associated meetings. Education: Bachelor’s Degree in Cybersecurity, Information Assurance (IA), or relevant IT degree with a significant amount of coursework related to cybersecurity.
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Experience with switching, routing, VoIP, network monitoring tools, SAN, Firewall technologies and intrusion detection/prevention systems. Works with recruiting department to recruit, interview and select staff for the project activities.
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Demonstrated experience on programs with responsibility for development and execution of the IMS, including setup, baseline management and update/maintenance, schedule analysis, critical path analysis, SRAs, and CDRL deliveries.
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One of the following certifications is required: Avaya, VOIP, STU/STE, Call Managers, ACD, Tempest Repair. Install, repair, and maintain a variety of telephony and related equipment including telephone switches, remote switching modules, VOIP systems, and trunk interfaces.
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This position is responsible for the day-to-day management overseeing the operation and maintenance of hardware, software, networks, systems security, data integrity, VoIP, and monitoring systems.
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Experience with supporting IP services to connect to NIPRNET, SIPRNET and JWICS (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc) Experience with supporting IP services to connect to NIPRNET, SIPRNET and JWICS (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc.
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Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies. Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
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voip job in Springfield, VA
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