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Help Desk Support Technician
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Full-time
- Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
- Provide VTC support for scheduling, call setup, testing, and troubleshooting measures.
- Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting.
- Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training.
- Government-provided tools include, but are not limited to, the following: BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; AND.
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