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Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM.
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Experience in at least 3 ServiceNow Applications such as IT Service Management(ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management(ITAM), Governance Risk Compliance (GRC), IT Operations Management (ITOM) etc.
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Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
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Experience with IT service management (ITSM), IT operations management (ITOM), and/or IT business management (ITBM) modules in ServiceNow. ServiceNow certification(s) such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA.
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Knowledge of and experience with IT Service Management (ITSM). One technical or management certification related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., MS, VMware, Amazon), or other technology (e.g., VMWare, CISCO, Juniper, Linux, MS) relevant to Task 5.
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The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.
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Providing guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes.
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ServiceNow Certified Implementation Specialist - Event Management. ServiceNow Certified Implementation Specialist - Software Asset Management. ServiceNow Certified Implementation Specialist - Service Mapping.
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Background: We are seeking a seasoned ITSM (IT Service Management) Service Delivery Manager with extensive experience working with large federal clients. This role will focus on leading IT service management for a prominent federal client with over 5000 client users and data center operations in the Washington D.C. metropolitan area and proximate Virginia.
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Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations.
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Guard Enterprise Cyber Operations Support (GECOS) is a Cybersecurity and IT Service Management (ITSM) contract in support of the operation, protection, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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We are seeking a Deputy Program Manager (DPM) / ServiceNowTechnical Lead (TL) to serve as a pivotal leadership role within a Software Development and Support program aimed at modernizing IT Service Management (ITSM) for a federal agency through the implementation of ServiceNow's Enterprise Service Management (ESM) platform.
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GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model. GDIT has an opening for an Incident and Problem Manager supporting the Army National Guard (ARNG) in Falls Church and Arlington, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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You will oversee the configuration and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), Workplace Service Delivery (WSD), Software Asset Management (SAM) Pro, Configuration Management, CMDB, Asset Management, Change Management, and Service Catalog.
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Overall 10+ years of experience in IT Service Management, Project handling, Process & ServiceNow Technical Consulting and Platform implementation. Experience with IT Service Management and related tools.
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itsm it service management jobs in Mclean, VA
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