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D) Maintains knowledge of and competency in IT Service Management standards and best practices, including incident management, problem management, change management, knowledge management, service catalog, asset management, and CMDB (configuration management database.
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Our portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices.
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Ensure all phases of Service Operations are coordinated, monitored, logged, tracked, and resolved appropriately; responsible for development, maintenance, and integrity of ITSM software and all aspects of ITAM for enterprise and clinical users.
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ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable.
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Services include Network and System Modernization, Cyber Defensive Operations, Defensive Cyber Assessments, Defensive Cyber Infrastructure Support, Threat & Data Analytics, DoDIN Operation Support, Network Management, Systems Management, IT Lifecycle Management, IT Service Management (ITSM), Portfolio/IT Investment Management, and Theater Operations and Service Desk support.
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Establishes Information Technology Service Management (ITSM) and IT Operations. technology towards an IT service management-based framework. Assesses current ITSM processes within USMC Azure DevSecOps to evaluate the capability level rating against DoD policies & standards, compose reports, provide recommendations, perform SWOT analysis.
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Demonstrated experience in automating workflows, data management, and reporting in using an Enterprise Service Management (ESM) tool, i.e. ServiceNow ITSM and ITBM modules. The candidate for will be responsible for IT Governance activities to include portfolio management, investment management, capital planning, change management, program management, organizational development, strategic planning, enterprise architecture, business analysis, and performance management tasks.
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Transition to and delivery of IT Service Management (ITSM) with focus on computer infrastructure operations support for large enterprise organizations. Preferred technical management experience: Agile Methodologies, Jira, Confluence, Kanban, MS Project, Servers, Workstations, Network & Security Appliances, DBs, Web apps, Active Directory, LDAP, Domain Controllers, and MS Exchange, MQ, Video Teleconferencing, VoIP, and Satellite Communications; ITSM environment, Cloud Platforms/Infrastructure/PaaS/IaaS/SaaS expertise, FISMA, HITRUST, HIPAA, NIST, ISO, CMMI expertise, Physical-to-Physical & Physical-to-Cloud Data Center Migration SME.
$145,000 - $200,000 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies. Strong knowledge of cybersecurity technologies, including firewalls, intrusion detection and prevention systems, data loss prevention systems, and vulnerability management tools.
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The End-User Services unit is responsible for the development, implementation, and maintenance of IT Service Management (ITSM) functions OIT. ITSM is the process-focused management of IT services to provide the best quality of service in a customer-centric, cost-justified, and efficient way.
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Information Technology Infrastructure Library (ITIL) Foundation certification with a firm understanding of IT Service Management (ITSM) frameworks. 5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains.
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Proficiency in incident and problem management processes, with experience using IT service management (ITSM) tools. Manage and oversee the IT infrastructure incident response process, ensuring timely and effective resolution of incidents to minimize service disruptions.
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Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) IT Service Design Functional Consultant, a self-driven individual who would be responsible for providing IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc.
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Strong knowledge of IT service management (ITSM) and ITIL best practices. Position Summary: The Service Manager is responsible for overseeing and coordinating a range of critical IT services, including SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services.
$45 - $55 an hourExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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ITSM - IT Service Management. Full Life cycle Project management, Project communication & collaboration with project teams. Define service level. 60 months experience in building extraction and transformation of transactional data to drive data warehouse loads and end user BI as well as reporting requirements using ETL tools like Pentaho Data Integration (PDI) or SQL Server Integration Services (SSIS.
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