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Incident And Problem Manager - Guard Enterprise Cyber Operations Support (GECOS)
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- Enterprise Operations, Information Technology (IT), IT Incident Management, ITSM, Problem Management
- GDIT has an opening for an Incident and Problem Manager supporting the Army National Guard (ARNG) in Falls Church and Arlington, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
- GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.
- Providing Incident and Problem Management support to the RCC-ARNG and DCO-ARNG enterprise network and cyber operations supporting 54 states and territories to ensure flexible and responsive operation and defense of the network.
- Responsible for the processes that fall in the NOC/SOC functional area such as Event Management, Problem Management, Access Management, and Request Fulfillment.
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