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Conduct planning, image testing, and deployment, administration, and day-to-day maintenance of desktop and server operating systems, software applications and supporting license servers, and hardware utilized on user workstations and servers, including Army Geospatial Center (AGC GISO) enterprise applications, like BMC asset management, ticketing system, SolarWinds, and Splunk, et al.
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Tools: Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite. (good to have)Familiarity with monitoring and logging solutions, such as Grafana (Required)Experience with Jira ticketing system and Confluence (good to have)Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management.
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Experience using device management tools such as Microsoft System Center Configuration Manager, JAMF and Airwatch MDM. -Experience with using ITIL methodology and ITIL-based ITSM ticketing systems such as BMC Remedy or ServiceNow.
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Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. Intermediate user-level hardware and software skills, including, Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFPs/printers.
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Strong understanding of cloud-based and non-cloud-based applications such as Microsoft Azure, Microsoft O365, Microsoft Active Directory, and Cloud Access Security Brokers. Experience with IT Service Management ticketing systems (HEAT or ServiceNow preferred.
$145,000 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Certification relating to VMware (VCA/VCP), Microsoft Server Administration (MCSA), Linux Administration (Linux+), or Mac Administration (ACSP) a plus. Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently.
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Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS. Provide technical support, administration, and monitoring of Linux, Microsoft, and Mac systems within a VMware virtual environment.
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Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.) Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.
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Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services. Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
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Time management skills with the ability to work within an IT Service Management/ticketing system independently. An IAT Level III certification would also be acceptable (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, CCSP.
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RHEL VMWare virtual and physical Linux systems run in the Cloud (Microsoft Azure, Amazon AWS, or IBM Softlayer) and in DOJ supported data centers. Experience with using ITSM for ticketing and change management (ServiceNow specifically.
$160,000 - $170,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Keywords: IT, SUPPORT, ACTIVE DIRECTORY, HELPDESK, DESKTOP, TICKETING, MICROSOFT, WINDOWS, TRIAGE, IT SUPPORT, CLIENT SUPPORT, ACTIVE DIRECTORY, COMPTIA. 1+ relevant certification (e.g. Comp TIA A+, CompTIA IT Fundamentals+ (ITF+), Microsoft Office Specialist (MOS), or similar.
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Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator) Experience with integrating windows environments with monitoring solutions such as Microsoft SCOM and Splunk.
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ITSM ticketing system experience (Remedy, Jira, ServiceNow) is a plus. Documents, tracks, resolves, and reports on problems and work orders using ServiceNow or other designated ticketing system.
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Specialized experience includes support of standard networked office computing equipment (PC's, laptops, tablets, printers), PC operating systems (e.g., Windows), Microsoft Office Suite, standard business software applications, smart phones, and work on a service desk.
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ticketing microsoft jobs in Alexandria, VA
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