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Proficient digital literacy including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
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Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.) Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
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Hardware Technicians with Active Directory experience solid Microsoft/Outlook skills background in "touch maintenance" (aka Hands-on) of workstations , monitors, KVMs (switch boxes), cabling, printer set up/configuration/maintenance, mice, keyboards, troubleshooting of all the aforementioned, electronic ticketing systems, attention to detail and direct customer service.
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Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST) Certification with experience using the Remedy Ticketing system (ARS) Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS.
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The IT Administrator is responsible for the day-to-day administration of information technology Ticketing and service system, as well as assisting with administrating Microsoft 365 at Trinitas Ventures.
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At least one relevant certification i.e.: Microsoft Certification, CompTIA Certification, Google Workspace Certification, Jamf Certification. Using IT Ticketing systems (ServiceNow, Zendesk, Freshdesk) to manage IT incidents and requests while maintaining company SLAs.
$78,000 - $90,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Project tracking with Atlassian JIRA and GitLab, documentation management in Atlassian Confluence and Microsoft Teams / Army 365 tools, source control with GitLab, CI and automated builds with GitLab CI, code artifacts and repository management with Sonatype Nexus.
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Knowledge of FileMaker| Keynote | SharePoint | Smartsheets | Microsoft Teams. On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion.
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Proficient in Ticketmaster/Archtics, Microsoft Dynamics/CRM, Microsoft Word, Microsoft Excel, and PowerPoint. Generate significant new revenue by successfully selling a full menu of ticketing products, while also being responsible for prospecting, pitching, and closing comprehensive six and seven figure luxury suite anchored agreements to C-Level executives and/or key decision makers of corporations and high net worth individuals.
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Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ preferred. Tracks, documents, monitors, and completes all issues in Help Desk ticketing system to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
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Systems/Network AdministrationAdminister, troubleshoot, and perform regular maintenance for both on-premises and cloud-based solutions including (but not limited to) Microsoft Active Directory, Microsoft Azure, Microsoft Exchange Online, Microsoft Office 365, Microsoft SharePoint Online, Enterprise SPAM filtering, and Mobile Device Management.
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Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently. Extensive experience with Office 365 and Microsoft Exchange 2016.
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Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices). Leidos is seeking an Exchange System Administrator to support a large enterprise IT contract for the DOD.
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Utilize the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) and the Air Force Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer incidents and service requests.
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Successful candidates must have SECRET security clearance, must be a Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems Administrator (MCSA) with experience using the Remedy Ticketing system (ARS.
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