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About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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Have working knowledge of all aspects of email marketing, social media marketing, and online advertising,Effectively manage merchandising budgets to deliver the plan and stay within budget.
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Continuous competitive analysis and identification on industry trendsUnderstanding various product sets, services and industries and accompanying needs to develop strategic integrated marketing solutions – including overarching campaigns, collateral, digital, advertising, sponsorships, tradeshows, and additional marketing.
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You’ll be a key contributor to the product strategy in partnership with the product, customer insights, marketing, and operations teams. Work with Product and Marketing leads on products already in-market, to increase utilization, adoption and promote best-in-class customer experience.
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Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms.
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Collaborate with Commercial Counsel on loyalty program changes, with VP, Account Acquisition, Digital and Marketing Counsel on upgrades, prescreens, cardholder agreement updates and revisions and other matters, consult with IP Counsel on potential trademark issues, with Securities Counsel on forward looking statements and claim substantiation, with Privacy Counsel on privacy and data sharing matters related to marketing, and with Product Counsel on new concepts and Advance Promo Notice.
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Own all retention-marketing programs designed to increase total share within the customer base, including lifecycle marketing campaigns through direct oversight and growth of Pangea’s CRM.Manage flawless execution of Pangea’s marketing testing process, enabling efficient expansion of marketing budget into new tactics and channels.
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Success of this role depends largely on the ability to effectively collaborate with cross-functional teams, including developer marketing, product marketing, and product teams.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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The ideal candidate will have a solid background in digital marketing, with a proven track record of success in SEO, PPC, email marketing, and managing external agencies. Design and implement targeted email marketing campaigns to nurture leads and boost customer loyalty.
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This person should have a comprehensive understanding of influencer marketing—from identification, contract negotiations and partner management to platform trends, disclosures, reporting, amplification and optimization.
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Build the analytical tools and processes necessary to continually measure client success, satisfaction, and retention and to adjust product design in response to those measurements. – Collaborate closely with legal, marketing, and other stakeholders to ingest requirements and distill them into feasible and achievable product plans.
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At the core, this role provides support in the areas of integrated marketing designs via email, digital media, paid media, signage, and print collateral. Collaborate with teams in marketing, editorial, loyalty, brand identity, product, digital personalization, user experience, and other business stakeholders to produce consistent creative across multiple marketing channels.
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The Marketing Manager is the hub for all aspects of the Go-to-Market marketing mix including campaign development with agency partners, creation of a Marketing Toolbox for internal and external stakeholders, demand generation as well as consumer engagement in all touchpoints including social, email, campaign development and execution, events, partnerships, grassroots, direct-to-consumer (D2C) and dealer support.
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What you’ll bring (Minimum Requirements):Bachelor's degree (BA or BS); Business, Marketing, or related field preferredValid Driver’s LicenseTwo (2) years Sales experience in Medical Device Industry, Hospital Sales and/or Physician Sales; Operating room, orthopedic or neurosurgical product experience preferred.
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product marketing email customer success jobs in Chicago, KY, Us
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