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Troubleshoot and solve tickets using Zendesk; prioritize according to the severity. Working as a Network Support Engineer, you will be held responsible for basic and advanced hardware/system setups, PBX assistance/troubleshooting, network/ISP-related issues with remote access, works with any third-party vendors as needed, and participates in on-call rotation; you will help identify and troubleshoot issues related to local networks, firewalls, switches, and other various components of a local network.
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Advanced proficiency with a Service Management System (ZenDesk, Service Cloud, Service Now, etc.) Experience working with government (state or local) customers preferred#LI-DNIWhat makes OpenGov unique» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and.
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Utilize service management system (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
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Comfortable using various technologies including Google Workspace, Confluence, DataDog, Visual Studio Code, and ticketing systems like ZenDesk, FreshDesk, or ServiceNow. Utilize UiPath, Java, and other RPA tools to investigate, debug, and resolve issues efficiently.
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Experience utilizing a ticketing system (Zendesk, Jira, etc.) Experience utilizing a ticketing system (Zendesk, Jira, etc.) Marquis is the largest provider of data analytics software, services, and consulting to financial institutions in the world, providing scalable, results-driven marketing, sales and compliance solutions for over 30 years.
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ZenDesk and/or Replicon. Deep understanding of technical support processes, including incident management, ticketing systems, and SLA management. As our Technical Support Manager, you'll be the linchpin of our customer support operations.
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ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
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Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment.
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