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Technical Support Manager
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Full-time
- Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery.
- The Technical Support Manager will lead a team of support professionals responsible for technical support via Phone, Chat, Web, and Email.
- The Technical Support Manager will report directory to the Vice President, Customer Support in the Customer Success organization and will also partner with leaders in Product & User Experience, Engineering, and Professional Services.
- Advanced proficiency with a Service Management System (ZenDesk, Service Cloud, Service Now, etc.)
- Advanced understanding of ITIL Service Management best practices with an emphasis on Incident Management
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