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Network Support Engineer
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- Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year!
- We have taken voice communications to the next level by adding mobility, desktop integration, and messaging to allow businesses, their employees, and now customers to stay in touch at any time, in any location, anyway they want!
- Casual, laid-back work environment
- Working as a Network Support Engineer, you will be held responsible for basic and advanced hardware/system setups, PBX assistance/troubleshooting, network/ISP-related issues with remote access, works with any third-party vendors as needed, and participates in on-call rotation; you will help identify and troubleshoot issues related to local networks, firewalls, switches, and other various components of a local network.
- Network Support Engineers will also assist with any questions or escalations from the Tier 1 and Customer Success team to help facilitate high customer satisfaction with negative churn.
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