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Technical Support Specialist
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Full-time
- Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure , modernizing the permitting process , and assisting with disaster recovery.
- The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email.
- Utilize service management system (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support
- Experience with a Service Management (ZenDesk, Service Cloud, Service Now, etc.)
- Working knowledge of Government accounting and budgeting principles
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