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We are looking for a Hybrid Customer Success Manager to join. Document detailed activity and any updated account information accurately in a timely manner in the Customer Success Platform (CSP) and Customer Relationship Management (CSM) systems.
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We'll pay extra close attention if you have: B2B SaaS experience specifically in the utility sector Previously worked in climate data and climate adaptation Have previously built and led Customer Success teams with highly technical customers Culture and Core Values At Rhizome, we lead with compassion and empathy, aiming to understand before we help.
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Deep understanding of federal government security and compliance requirements for SaaS, including experience working with a FedRAMP system. 7+ years experience, including significant experience obtaining and/or maintaining an Authority to Operate (ATO) for a SaaS system OR significant experience working with federal government compliance for a FedRAMP system or with a third party FedRAMP compliance organization.
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As a Customer Success Manager, you’ll set your own bar to build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with us.
$130,000 - $165,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Key Responsibilities:Define requirements for use case onboarding of SaaS and PaaS solutions following an ATOResponsible for all tasks related to cloud security actions required to accomplish Risk Management Framework (RMF) workflows including but not limited to tasks associated with the ATO and security/privacy documentation.
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Experience with cloud and SaaS deals, IT and business process outsourcing, managed services agreements, and other licensing arrangements is highly valued. It is required that the candidate have a bachelor's degree and juris doctorate degree (JD) from an accredited law school.
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Collaborate with all levels of the Procore organization to connect clients with Product Managers and Customer Success Managers to further client success and Procore’s evolution as a market leader.
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Working with the Director of Platform Engineering, your primary responsibility will be developing the tools and procedures to integrate and deploy, DataBee, a new SaaS security, risk and compliance platform that was developed internally and used inside Comcast’s SOC, and is now being made available for use by the Fortune 500 CISO customer base.
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Full Time) Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs. Provides leadership, support and coaching to Customer Success and Service team members, emphasizing customer satisfaction, professional growth, collaboration, and software mastery.
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions crossing customer channels, service center backoffice and field service solutions.
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You’ll work with other teams across our matrixed organization to ensure proper integration of customer systems with our API, automate data processing and reporting from our autonomous vehicles and scale our customer support systems.
$149,900 - $198,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Possess interpersonal communications skills, strong values towards customer success, integrity, and professionalism. weekly pipeline, monthly financials, and quarterly business reviews; FedRAMP ATOs; current customer installed base.
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The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps. Report in writing and orally to customer management, contract program manager, Veeam Senior management, and Government representatives.
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This Customer Care Coordinator will provide general office support with a variety of clerical activities and administrative related tasks. CUSTOMER CARE COORDINATOR: The Customer Care Coordinator will be responsible for being a core member of our patients experience team.
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Hands on knowledge of reviewing common IT & Engineering technologies including OS, databases, network infrastructure, application security, Linux/Windows system security, networking, mobile device security, cloud technologies and applications (IaaS, SaaS, PaaS environments, etc.
$132,000 - $181,500 a yearFull-timeRemoteExpandApply NowActive JobUpdated Today
saas job Title: customer success Company: Forter in Suitland, MD
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