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Supported O&M functions include annual user account recertification process, biannual server certificate expiration updates, periodic user account request form updates, monthly vulnerability remediation support, POAM remediation support, help desk issue remediation support, quarterly software license compliance support, monthly ISSO support, quarterly backup and restore exercise support, and annual failover/switchover exercise support.
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Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work, it helpdesk, it, helpdesk, desktop support, desktop, it, information technology, it systems, information systems, dha, secret, cac, clearance, dod, ft belvoire, walter reed, ft drum, write Patterson afb, navy, af, army, marine corps, porstmouth naval base.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Tier I Service Desk Analyst (Help Desk Support Specialist I) Accurately record, update and document requests using the IT service desk system. If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you.
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This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Actively support equality and diversity policies of The MIL Corporation and The Library of Congress.
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Minimum of 2+ years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program. Ensure JIRA Help Desk Tickets are complete and communicated to requester as needed.
$52,755 - $79,132 a yearFull-timeRemoteExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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CACI is seeking a Help Desk Specialist to join Our Luke Team! Help Desk Specialist - TS/SCI w/ Poly. Serve as subject matter expert, possessing in-depth knowledge of Help Desk support.
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As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, functional, procedural, and technical troubleshooting support for Marriott’s Sales & Catering Applications (CI/TY, SFAWeb, OneSource, and MSA), Reservations Systems (MARSHA, Empower, HPP, MRDW), Mobile/Digital Platform (Mobile Key, GXP, Mobile Dining), Revenue Management (One Yield.
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Expression is looking for an Oracle Help Desk Analyst to join our team. Managing and resolving help desk tickets (Tier 2 and 3 Support). Provides troubleshooting support to a user community employing Oracle EBS applications, OBIEE and Hyperion.
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Four-year college degree or at least 5 years of related experience working on IT projects as a Business analyst on a team using Agile Scrum or other Agile methodologies, where responsibilities also included managing Tier II/III help desk queues.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
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The Problem Management team supports these efforts by focusing on Problem Management as a means to identify and remedy themes from incident management and help desk processes. Understand basic help desk processes and support the Problem Management leadership, through analysis, of potential optimization for EHRM-IO.
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This PMS-ES Systems Analyst will be on a dynamic team, providing help desk support for our DoD client located in Washington, DC. or call the HR Service Desk at 800-628-6458, option 1.
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4 to 8 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experience. In charge of the help desk tier 1 schedule that ensures onsite help desk operations and correct assignment of work to help desk technicians (help desk and audio/visuals tech.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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We specialize in life cycle solutions for network engineering, information security/assurance, software engineering, help desk, data management/migration and project management services on the IT side, as well as RF engineering, microwave engineering, VOIP and a broad range of wireless and radio-frequency engineering services through our Telecom Division.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Be responsible for monitoring Help Desk queue and assist with Level 1 priority tickets, or when necessary, triage and escalate tickets to Tier 2 and 3 engineers. Bachelor's degree with 4+ years of work experience in Information Technology as a Business Analyst and/or Tester in an Agile environment.
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help desk analyst jobs in Silver Spring, MD
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