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Help Desk Analyst
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- Boston, MA (onsite 3 days a week)
- Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
- Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
- Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
- Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
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