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Certifications Genesys Cloud Admin (recommended) Genesys Cloud Architect (recommended) Genesys Cloud Scripting (recommended) Genesys Cloud Developer ( Added advantage) Additional Preferred: Understanding Cisco UCCX Call Flows Migration experience to On-Prem to Cloud Contact Center Hands on Conversational IVR , Chat bat Understanding of Generative AI.
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Under the general direction of the Ambulatory Contact Center Manager, the incumbent is responsible for the day-to-day operations of a service line within the Ambulatory Contact Center: specifically, the Physician Referral Service and Data Entry teams.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. Responding to interactions, providing customer service, including handling escalated inquiries, monitoring and scoring recorded calls for the Enrollment Management Contact Center Staff.
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Liaise with local and campus partners, i.e., Archdiocese of Boston, Thea Bowman AHANA Intercultural Center, Office of International Students and Scholars, Campus Ministry, Office of Graduate Student Life, and Career Center.
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Provides direction and guidance in the management of the Emergency Assistance (EA) Program to the Deputy Directors of Field Operations, Assistant Directors of Field Operations and staff, the Director of Placement and Transfer and staff, and to the Contact Center Operations Manager.
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Call center management experience for a global team handling several contact channels. Monitor volume trends for all customer contact channels across 14+ regions/languages. You will be responsible for generating contact volume forecasts, translating forecasts to headcount requirements, and driving execution with outsource partner workforce management teams.
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The Endoscopy Instrument Technician is responsible for handling all endoscopic equipment and related accessories in the Endoscopy Center. Cleans the endoscopic equipment and the related accessories in the procedure rooms, prior to transporting to the cleaning room, according to Endoscopy Center established guidelines and infection control guidelines.
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Albany International Rochester, NH CONTACT: caroline.lind@russellreynolds.com RESPONSIBILITIES: Albany International seeks an Assistant Treasurer & Devoted Health Waltham, MA (hybrid) CONTACT: Apply here At Devoted Health, we’re on a.
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The Department of Radiology, in concert with the entire medical, academic and research staff of Dartmouth Hitchcock Medical Center, seeks to lead the transformation of health care in our region, setting the standard for our nation in achieving the healthiest population possible.
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Training curriculum development and delivery In collaboration with the Director and contact center operations, develop and maintain training curriculum and materials required to ensure effective training and employee development including skills in customer service, phone system (Cisco) and other job related needs of contact center representatives.
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The Director provides supervision of two Deputy Directors of Field Operations, the Director of Placement and Transfer, and the Contact Center Operations Manager overseeing EA Program phone intake operations.
$104,479.31 - $152,000 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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The Central MA Regional TA Center Director will collaborate with two school psychology faculty members: Melissa Pearrow, Ph. D., the Executive Director of the BIRCh Project and a faculty member at UMass Boston, and Sara Whitcomb, Ph. D., the co-Director and a faculty member at UMass Amherst.
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SAO, with the Harvard College Observatory (HCO), comprises the Center for Astrophysics (CfA) | Harvard & Smithsonian. SAO combines its resources with those of the Harvard College Observatory to form the Harvard-Smithsonian Center for Astrophysics (CfA.
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The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines: Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing.
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Where the path forward is dynamic, we partner and drive solutions with our store support teams but often, you will be expected to be the front-line contact and first point of entry for our team members and business partners.
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contact center jobs Title: customer service Company: Charles Schwab in Quincy, MA
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