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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency.
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Mentor other Travel Contact Center Associates. Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent (international, domestic, cruise and tour experience.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Previous experience in a dynamic call center or customer service role. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
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We are looking for an experienced Contact Center Solution Architect to join our Customer Application team. Technology Evaluation: Evaluate and recommend contact center technologies, platforms, and tools that align with business goals, customer needs, and industry standards.
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Must have at a minimum previous nursing experience in at least one of the following settings: surgical, ambulatory surgery center (ASC), PACU, ICU, Medical Surgical or Telemetry floors. Must have at a minimum previous nursing experience in at least one of the following settings: Ambulatory Surgical Center (ASC), PACU, ICU, Medical Surgical or Telemetry floor.
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Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation.
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Architecting, designing and supporting complex voice and contact center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service.
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Minimum technologies required: Cisco Contact Center, Cisco voice gateways and Telco configuration, Cisco Unified Communications Manager, Contact Center as a Service (CCaaS.
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
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The Contact Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages.
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Ability to maintain a positive and professional attitude when dealing with GECU members and Contact Center team. The Contact Center Support Specialist responds to, assists and guides Contact Center team members’ questions and need for understanding to help deliver quality member experience and provide resolution for member’s inquiries in a timely and professional manner.
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This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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contact center jobs Title: customer service Company: Charles Schwab in Bentonville, Kansas
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