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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels.
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Click this site’s APPLY link to access the official Contact Representative Job Opportunity Announcement (JOA) on USAJOBS.gov, the federal government’s official employment site. Use your public contact and administrative experience or your college degree (any major) to qualify for an entry-level Contact Representative employment opportunity.
$39,576 - $64,037 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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You’ll be an employee of the federal government with all rights and benefits, and as a Contact Representative, you’ll use your skills and knowledge to assist taxpayers in complying with our country’s tax laws.
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Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency.
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Cisco Contact Center, Cisco voice gateways and Telco configuration, Cisco Unified Communications Manager, Contact Center as a Service (CCaaS) Contact Center as a Service (CCaaS.
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Minimum RequirementsTypically requires 10+ years of relevant experienceCritical Skills10 plus years of experience in designing, configuring, implementing, and supporting Cisco Contact Centers (UCCE/WxCCE), Genesys, Five9, Verint, and/or equivalent.
$121,900 - $203,100Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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In this senior role, you will drive the design, engineering, and support of our comprehensive Contact Center and Unified Communications systems, focusing on UCaaS and CCaaS technologies. Expert knowledge with Cisco Webex Contact Center (WXCCE) infrastructure.
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Member Contact Center Agent (Spanish Required) at Idaho Central Credit Union in Chubbuck, Idaho, United States Job Description Do you enjoy talking to people and helping them solve problems? If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union Idaho Central Credit Union's mission is to help our members achieve financial success.
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The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware. This position will be supporting Primary Care practices, based off of volume and service levels.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Our Hurricane Relief Agents are responsible for the following tasks:Assist customers with service inquiriesLearn the common requests and solutionsImprove the customer’s experienceUtilize our service techniques and systemsEscalate customer dissatisfaction to proper channelsIn addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Conducting face-to-face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues. Your entry-level work as a Contact Representative is the initial career step toward the full working level of this job.
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contact job Title: customer service Company: Charles Schwab in Bentonville, Kansas
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