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System security and monitoring First line of support for troubleshooting system issues before escalation to DocuSign Technical and product support on stakeholder user cases and templates Extraction and access sharing of envelope data and documents with department users Developer, API and integration support Maintaining the operations runbook Backup and archiving account settings, templates and brand files Scheduling and creating custom reports.
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Provide Service Desk hotline and in person assistance for business partner computer software and hardware problems, including follow up and problem escalation. The resource provides Level 2 and Level 3 technical support and problem resolution services, is the escalation point for issues that junior staff are unable to resolve, acts as a key contact between the Information Technology Department and staff, and rapidly solves medium to high complexity technical problems that are interfering with the timely completion of staffs work.
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Build and maintain a strong knowledge of Epsilon Retail Media's product offerings and be able to provide customer education on business and technical issues, and next steps for customer issues via escalation to Technical Account Managers or Client Success Managers where appropriate.
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Weekly communication with the Regional Sales Director regarding business performance and any issues that require escalation. Continuous training of product specialists- developing selling skills, customer service skills, event booking success and product demonstrations throughout the store.
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Develops and maintains DLP policy documentation, including policy logic details, purpose, exceptions, escalation workflow, and any data needed to recreate policy. Refines and improves the implemented DLP policies, rules, and controls by engaging with the Analyst, DLP Event Analysis and Escalation and Manager, DLP Operations to identify tuning opportunities.
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Be able to understand and utilize the escalation process to Senior FSR, Management, Global Technical Support (GTS), Product Support Engineering (PSE) We spark ideas that lead to positive impact and continued success.
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Recognize emergent or urgent situations requiring escalation and take appropriate action as specified in Inovalon policies, and as determined by reasonable professional judgment and ethical professional practice standards; andPerform, document, and communicate results of Point of Care (POC) Testing.
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Acts as first level of escalation for client complaint issues and responds to and resolves complex client inquiries regarding SBA commercial banking products (and tertiary products and services.
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Our business development / client success team is overseen by Dr. Jeremy Weisz, who has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider.
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About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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The Customer Success Manager willbe assigned a book of business according to the strategic needs of the segment. We are looking for a Customer Success Manager for our Center Store segment.
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The LTSS Care Coordinator employs a variety of strategies, approaches and techniques to manage a member's health issues. The Care Coordinator understands own work area professional concepts, regulations, strategies, and operating standards, and makes decisions regarding own work approach, priorities, and follows direction.
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The Care Coordinator will be Trilogy’s clinic al liaiso n to managed care organizations (MCOs) , Integrated Health Homes (IHH), The Illinois Health Practice Alliance (IHPA) , and will ensure compliance with The Healthcare Effectiveness Data and Information Set ( HEDIS ) measures.
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Lutheran Social Services of Illinois is a not-for-profit social service agency with more than 70 program sites throughout the state of Illinois.
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The Clinical Nursing Coordinator (CNC) is a key frontline leadership role within the nursing and clinical departments. Located on Chicago's West and Southwest Side, Sinai Health System is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.
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escalation job Title: academic success coordinator Company: Boys Girls Clubs Of Southwest Washington in Chicago, IL
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