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We're on the lookout for a dedicated IT Help Desk Manager to join our team. IT Help Desk Manager. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk.
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Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
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Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training.
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A minimum of 15 years of IT cybersecurity experience, including direct support for the US Government and 7 years serving as a Policy Analyst for an enterprise IT systems OR a relevant Master's Degree in IT, Computer Science, Business, or Engineering and 10 years' of IT cybersecurity experience including direct support for the US Government and 5 years serving as a Policy Analyst.
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Experience working in an IT help desk environment, providing both remote and on-site technical support. Monitor the IT help desk and review tickets daily. The position will report to the Divisional IT Manager and be responsible for providing technical support, ensuring IT security compliance and maintaining IT hardware & systems in accordance with all Belmond IT standards and procedures.
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It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
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Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Location The Ritz-Carlton Tysons Corner, 1700 Tysons Boulevard, McLean, Virginia, United States.
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
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The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
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To accurately record, update and document requests using the IT service desk system(ServiceNow). Position OverviewOur IT Service Desk is the central point of contact for all IT related incidents and service requests.
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Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations and maintenance, enterprise data management, service desk support and IT training.
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Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
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2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management. Provide Tier 2 IT support for end users and VIPs. Experience using some or most of the following systems:BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
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it desk jobs in Washington, DC
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