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Based onsite at Rocket Lab's Stennis Space Center facility, in Mississippi, The IT Support Specialist, will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services.
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Document IT Service Desk procedures to promote self-help via Forge’s Intranet. 5+ years of experience in an IT support specialist role, 1+ year as an IT Support Lead in a SaaS environment.
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Vivacity Infrastructure Group is seeking an IT System Administrator – Microsoft 365 skilled in maintaining the Microsoft Office 365 environment and performing technical tsks related to domains, security, email, users, licenses and help desk to join our team.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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Aequor Technologies manages the Help Desk & IT support for major pharmaceutical clients in the Boston-Waltham, MA area. We are seeking a (Sr.) IT Support Specialist / IT Administrator.to provide the following services.
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Role: IT Support Specialist/ Location: New York Corporate Office Duration: 7 Months Contract Client: Lyft Job ID: 370845 RESPONSIBILITIES Working on site running our IT help desk Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
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We're hiring an IT Service Desk Manager as we continue to grow. IT Service Desk Manager. We are currently looking for a Service Desk Manager for our Top MSP client located in Fort Lauderdale, FL.
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Prepare apprentices for certification exams in the help desk curriculum (e.g. Zendesk CX Certification, DOL IT Generalist, and others). This includes recruiting, training, managing, and coaching help desk apprentices to deliver quality IT support and digital literacy workshops to underserved community residents in need of digital training and resources.
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Coordinates the creation and delivery of appropriate messaging regarding system outages in a timely manner, with collaboration with the Service Desk Manager and other IT Management. Responsible for overseeing all processes comprising day-to-day operations of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk. The Tier 1 Lead is responsible for achieving high quality Tier 1 operations striving to meet Service Level Agreements resulting in high customer satisfaction levels.
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The minor application, ESRI’s ArcGIS, is hosted at a VA data center and is used by the staff to allocate resources for SMSS. It is designed to deliver location intelligence and meet digital transformation needs for the department.
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5 years of experience as a Solution Architect, with a demonstrated track record of designing and implementing complex IT operations centers, including SOC, NOC, IT Service Desk, and advanced IT enterprise monitoring.
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For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you.
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Work closely with the IT Help Desk to schedule all seven conference rooms for an annual preventive maintenance inspection by the Air Force Space Command Video Teleconferencing (VTC) service team.
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This position will interface with the Chief Officer, Infrastructure Services, Regional Voice Managers, Desktop Voice Applications Manager, Technical Support Manager, User community, Call Center Management Group, Desktop support and Service Desk to support Telecom initiatives throughout the MTA.
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Supervise a dedicated front desk teamAssist in several accounting/financial functions as it relates from the front deskWork to ensure product and service scores are maintainedTrain in all areas of the property’s operation Act as the Manager on Duty in the absence of the General ManagerEnsure safety and security of the property, staff and guests What does success look like in this role.
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