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What you will need: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues.
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Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
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Proactively tend to the Zendesk ticket and financial eligibility/cost-share queues. As Care Operations Associate , you will report to our Manager of Support Operations and serve as a member of a fast-paced, dynamic front-line Care Coordination team tasked with coordinating quality patient care and ensuring an outstanding participant experience.
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As an Airwallex Customer Success Manager, your focus will be on identifying opportunities for product utilization and providing the day-to-day support that enables our customers to operate and grow.
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Tech stack: Gainsight, Vitally, Salesforce, Looker, Notion, Zendesk, Slack, Productboard, Google Drive, Zapier. Productboard is seeking a Customer Operations Manager to support the Customer Success, Services and Support teams by building and maintaining processes and systems, providing reporting and analytics, facilitating internal enablement, and supporting inter-team collaboration and communication.
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You are a Zendesk expert who can create ad hoc reports in Explore, deeply understand Zendesk Guide and underpinning functionality of Support and Talk. Demonstrated experience administering Zendesk (working proficiency creating triggers and automations.
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Experience with support ticketing applications (e.g. Zendesk) If youre looking for a supportive support team, join us! Parental perks Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
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Previous experience with Zendesk, JIRA, BBEdit (or other text editors), and GPS file formats, as well as hands-on experience with Garmin, Wahoo or other GPS devices and applications, is strongly preferred.
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Familiarity with Zendesk, Jira or similar ticketing systems. Build and maintain trusting relationships and provide day-to-day support to clients. Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client.
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The ideal candidate for this role will be someone who has exposure to Zendesk Support Suite and Zendesk Explore and experience with automation, logic, operations, and integration tooling.
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Technical proficiency or ability to quickly learn Google Suite, Airtable, Zendesk, SmartSheets, Looker, etc. Drive continuous process improvement and standardization in Client Support and across all teams that touch the client experience by identifying opportunities and surfacing ideas for improvement, and then leading improvement initiatives.
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Experienced using Zendesk, Jira, Confluence, or similar software. Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
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Implement and maintain core sales tools (ie Salesforce, JIRA, Zendesk) Support on operations-related workstreams in partnership with post-sales leads related to capacity planning process and staffing/assignment process.
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Experience with Zendesk or similar tooling. You will coach, develop and lead the operational support team to resolve complex inquiries and process exception cases in an accurate and timely manner.
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Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce. You have 2+ years of work experience in a related role in technology, hospitality, or customer support You are a natural problem solver, willing to triage problems that may not have a pre-defined solution.
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zendesk support jobs in San Francisco, CA
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