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You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team.
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Experience integrating with third party systems including support systems like Zendesk and Jira Service Management, ERPs, billing/invoicing systems like Stripe, bill.com, etc. Lastly, you'll help internal teams by owning our internal admin and support tooling, making our internal developers and team members more productive.
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Experience with common support software like Zendesk, Jira, and Slack. 2+ years experience working in a technical customer-facing role, e.g., technical support or account management, management consultant or customer success.
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In either role, you’ll be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.
$92,400 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Experience interacting with Zendesk or internally built support or content moderation tooling is a plus. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.
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Technical Aptitude: Comfortable working with APIs, telecom services, and support software (e.g., Zendesk, Intercom). Lead a high-performing customer support team (Tier 1-3), including hiring, training, and development.
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Implement and maintain core sales tools (ie Salesforce, JIRA, Zendesk) Support on operations-related workstreams in partnership with post-sales leads related to capacity planning process and staffing/assignment process.
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2+ years of experience in Business Systems Engineering or Operations, with 1+ year experience in Zendesk Support Administration or a similar ticketing system. Zendesk Support Certified.
$98,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Experience with a modern ticketing system and knowledge base (Jira, Zendesk, Freshdesk, etc.) User Support: Experience with assisting users of a web-based application and retrieving and leveraging console logs, HAR files, browser information to solve issues.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Familiarity with support ticketing systems like zendesk, Hubspot (preferred), SalesForce or freshdesk. Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the Customer Success team.
$78,000 a yearFull-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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This role is responsible for many of Postman's most business-critical applications and tooling, such as (Zendesk, Gainsight/Catalyst, etc) As a Systems Manager, you will closely collaborate with cross-functional stakeholders to plan and manage our operations tooling product roadmap and build best-in-class solutions that support our GTM business strategies.
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Build and lead a first-line technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.) The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Comfort with ticketing systems and tracking work (ie Salesforce, ZenDesk, etc) At Check, the Support team is responsible for top-tier proactive and reactive partner and employer communication and account management, including responding to inbound ticket requests for support.
$99,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Proficiency with: Zendesk ticketing, Stripe, and Slack. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology.
$23 an hourFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Provide technical support for users (via Zendesk) Edthena is the leading provider of innovative technologies to support educator professional learning and streamline feedback to teachers.
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zendesk support jobs in San Francisco, CA
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