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With a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. + Customer-facing support experience in biotech industry.
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Respond to customer day-to-day support requests. Availability to work a flexible schedule to support customer, including some weekends, nights, and on-call hours. Conduct testing at customer sites and at Chef office to support customer operations.
ExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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As a Technical Client Support Specialist (L1), you will report to the Manager of Customer Success and have the opportunity to impact/work with our users directly by providing solutions to complex problems.
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As a Technical Support Engineer on the Customer Success team, you will take the initiative to own and resolve customer issues. The Customer Success Team solves complex problems and answers technical inquiries via support tickets, email, chat, social media, and phone.
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The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. 2+ years of experience working in customer support - Technical support experience is a plus.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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2+ years of prior experience in a customer-facing product/technical support role of a SaaS product. + Experience with ticketing & support software such as JIRA, Zendesk, Freshdesk, or other customer support tools.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Take ownership of customer cases (working directly with customers), in collaboration with Support peers and Engineering to troubleshoot and solve complex issues. Senior Technical Support Engineer page is loaded.
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This position reports to the Technical Support Manager. 1-2 years prior experience in a technical support role. Act as an escalation point for all inbound cases from Customer Care.
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The Program Manager will have a strong bias for action, influence teams, and maintain a passion for delivering exceptional customer support. Experienced program manager with a successful track record in support or customer service.
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As a Technical Support Engineer (Generalist) for our API Support group, you will provide first-class support to our rapidly growing customer base. Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning.
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Collaborate with Sales, Store, Education, Technical Support, and other customer-facing organizations to ensure that a consistent message is communicated to our customers and/or business partners.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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7 - 8 years' experience working in software engineering or in technical supportSolid experience working with complex customer facing software and troubleshootingPrior experience working with programming languages like Java, Python, GO, React, and CSSExpertise in full stack web development and sound knowledge of development methodologiesContact Information.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Employment offers will always be made by a Doximity hiring manager or Talent Acquisition Partner with a @doximity.com email address only.
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Customer Support Manager (Technical) Reporting to the Head of Customer Success, this role will be responsible for expeditiously resolving customer support tickets with great resolution quality and customer communication to promote retention and customer loyalty with Smarking.
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As a member of the growing Customer Success team, a Technical Support Engineer is responsible for providing technical assistance to customers who are implementing, operating, and maintaining our software solutions, on-prem or in the cloud.
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customer support jobs Title: technical support in San Francisco, CA
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