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Technical Product Support Specialist
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- Technical Product Support Specialist
- Create internal and external product support documentation, including updates to the customer-facing Zignal Knowledge Base to instill product knowledge on existing and new features for all customers
- Map customer journeys in a documented form and contribute to presentation materials
- 2+ years of prior experience in a customer-facing product/technical support role of a SaaS product
- Experience with ticketing & support software such as JIRA, Zendesk, Freshdesk, or other customer support tools
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