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Technical Support Representative, Client Services
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- We are looking for a goal oriented, highly organized, self-starter who works well independently or in a team environment.
- This position reports to the Technical Support Manager.
- Act as an escalation point for all inbound cases from Customer Care
- Prioritize cases by impact and work with the team to manage a queue of inbound cases
- Manage walk-up traffic and assist sales, marketing, and engineering as needed with high priority customer-impacting issues
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