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Tier 2 technical escalation point for the Global IT Service Desk team for issues that cannot be resolved via phone or remote access. This person will provide hands-on desk side support assistance and be responsible for Mac and Windows computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices), including usage of Jamf and Microsoft Intune Autopilot.
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Continuously look to improve existing Operational and Field Safety processes, including communications, escalation, and resolution. Working experience in transportation safety, the automotive industry or the autonomous driving technology industry.
$151,000 - $215,000 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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The Information Technology Manager is responsible for providing advanced technical assistance to our staff, resolving complex issues, and serving as a mentor and escalation point for other support staff.
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The candidate will provide quality administration for all elements of Arcellx Quality Management System (QMS), which includes: Change Control, Deviation Management, Corrective and Preventive Action, Training, and Document Control for all aspects including identification and escalation of quality system and product issues.
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Assist in IT Service Desk/Desktop Support coverage as an escalation point for the IT Service Desk when needed. Minimum 5 years configuring Meraki firewalls, switches and Aps. Familiarity with configuration management tools, such as Ansible, Puppet, or Chef, for automated provisioning and configuration of infrastructure components.
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Oversees the creation of Individual Care Plans to determine if the Client's Care Management needs are sufficient to be managed by an ECM Lead Care Manager and serves as an escalation point as needed.
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Provide Weekly/Monthly Reporting of Severity/Priority 1 & Ticket Escalation Trends. Coordination with all internal subject matter experts and stakeholders, acting as the focal/decision point for all active customer activities pertaining to the account escalation.
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Back Office Client Support: Reviewing inquiry and formulating response or implementing action to resolve which may result in inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners.
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Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
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Serves as the primary point of contact, liaison, and escalation for contingent worker inquiries from managers and contingent workforce vendors. Develops and executes a comprehensive strategy for our contingent workforce management, aligning with organization¿s broader strategic, financial and operational goals.
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Standardize and refine security incident response and escalation processes. Ensure timely escalation of security incidents and non-compliances. Work with the IT infrastructure team to evaluate, implement, and enhance network perimeter security, endpoint security, SIEM, secured remote access, MFA, IAM, and PAM.
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They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
$36.68 - $65.24 an hourFull-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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Training Requirements – Within the first year, Support Counselor will be required to complete 40 hours of training to include, but not be limited to, working with abused and neglected children, behavior de-escalation techniques, cardiopulmonary resuscitation (CPR), first aid.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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The CT Senior Network Engineering position focuses on the innovation, architecture, design, engineering, deployment, along with representing escalation tier support for the. The Senior Network Engineering position will serve in an essential mentoring and training capacity for network operations engineers, in addition to being tier escalation support for them.
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There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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escalation job in Foster City, CA
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