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IT Services Specialist
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- Client IT is looking for an IT Services Specialist to join our deskside support team in the company’s Menlo Park, CA office.
- The primary focus of this role is to support and maintain the desktop computing environment on-site and for remote users and various locations as required.
- This person will provide hands-on desk side support assistance and be responsible for Mac and Windows computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices), including usage of Jamf and Microsoft Intune Autopilot.
- Tier 2 technical escalation point for the Global IT Service Desk team for issues that cannot be resolved via phone or remote access.
- Manage work requests via ServiceNow ticketing system and create documentation for support processes and workflow.
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