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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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Work collaboratively with the Contact Center Manager and provide management direction in their absence. This position acts as a proven leader and mentor within BMI FCU. In order to be successful, it is required to master and perform all job functions of the Contact Center Representative II and III positions.
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Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center. Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Management.
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Lead Video Project Production Collaborate with Store Support Center Departments: Operations, Training, Marketing, and Nutrition Education, Directors, and Executives to produce video projects which effectively communicate the intended message.
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We are seeking high potential individuals for our Operations Management Trainee role to join our team. The roles and responsibilities are under the direction of the Operations Manager and are assigned in alignment with the business unit succession planning initiatives with added exposure to multiple operational roles which may include production, sales, finance and supply chain management/scheduling.
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Serving as project manager for all content requests, the Content Director will work closely with the Sr. Director of Marketing Operations to ensure content projects remain on task, exceed partner satisfaction, and align with our strategic initiatives.
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Acquisitions and Content Management manages more than 650,000 titles using Alma, a next generation library system and makes them discoverable through Primo VE. Over the past several years, the team has led large-scale projects such as migrating from a WorldShare Management Services (WMS) Integrated Library System (ILS) to Alma, integrating RapidILLinto Alma, serving as a Metadoor beta partner, and developing new textbook affordability initiatives.
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The Control Room Operator is the main point of contact between field personnel, management, first responders, and customers; ensuring safe, uninterrupted, and optimized business operations.
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Provide intelligence support that maximizes the capabilities, synergies, and efficiencies of multiple team members and functional areas of expertise to include Travel Risk Management, Operational Intelligence, Protective Operations (Executive Protection), and Protective Intelligence.
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Oversee all aspects of operations including event coordination and services, rigging, housekeeping, event staffing, set-ups and changeovers, crowd and risk management, fire and life safety and ADA compliance.
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Our staff come from diverse disciplines including architecture, archaeology, conservation, information science, chemistry, engineering, operations management, and communications. Experience with content management systems and digital publishing workflows.
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Must have strong analytical and technical skills in computer network defense operations, ability to lead efforts in Incident Handling (Detection, Analysis, Triage), Hunting (anomalous pattern detection and content management) and Malware Analysis.
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Collaborate with cross-functional teams (e.g. Brand, Product, Marketing, Content, Operations, Design, Legal and Compliance) to create emails according to creative brief specs and timeline.
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Keywords:Huntersville NC Jobs, Security Operations Center Engineer, Help Desk, Firewall, Cisco, Meraki, Palo Alto, Fortinet, WatchGuard, Microsoft 365, MFA Deployment, Switch Management, Switches, Routing, SOC, North Carolina Recruiters, Information Technology Jobs, IT Jobs, North Carolina Recruiting.
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operations management content contact center jobs Company: Leidos
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