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Senior Operations Engineer (Contact Center)
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Full-time
- As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
- Your responsibilities will include troubleshooting Genesys Cloud CX platform issues, CRM platform integrations, analytic applications, and collaborating with team members to uphold the platform's effectiveness in meeting our needs and continues business operations.
- You will report to the Enterprise Contact Center Infrastructure Manager.
- Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting
- 6+ years of experience Supporting Genesys Call Center platform
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