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Customer Relationship Management tool experience preferred (Helpshift, Zendesk, Salesforce, etc.) Proficiency with multi-channel communication (Slack, Teleconference, in person)Excellent writing skills.
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Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel. Zendesk experience is a plus. Strong familiarity with Intune, Azure, MS Office 365, SharePoint, Adobe.
$65,000 - $70,000 a yearExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Experience with ZenDesk. Experience with multi-channel customer support (i.e., email, phone, chat) Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience: 8+ years of experience in support strategy or a similar role as a business analyst in implementing multi-channel ticketing systems and AI solutions (i.e. Zendesk, Salesforce Service Cloud.
$125,000 - $184,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Familiarity with a ticketing or case management tool i.e. Zendesk, JIRA, Salesforce. Our headquarters are located in Bostons growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar.
$25 - $29 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Utilize service management system (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Experience using Zendesk, Salesforce and other omni-channel Support Management platforms. Sample preparation for Single Cell assays, including cell culture, tissue dissociation, cell enrichment, flow cytometry, and nuclei isolation.
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Our Support Team operates in an omni-channel environment (email, phone, live chat), quickly responding to customer requests to deliver a human and consultative support experience through personal communication, creative problem-solving, and a thorough knowledge of how our software and the marine industry works.
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Experience with Omni-Channel Solutions like Oracle Service Cloud, Salesforce Sales. Cloud, Zendesk or other similar solutions. Experience with Omni-Channel Solutions like Oracle Service Cloud, Salesforce Sales.
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Illumina library preparation, QC (Bioanalyzer, qPCR), and NGS sequencing. PhD, MS with 3 years of experience, or BA/BS with 5 years of experience in Chemistry, Biochemistry, Molecular Biology or Genetics.
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The Operations Coordinator should be well versed in the YouTube ecosystem and backend network, with a solid understanding of channel categorization, policy settings, monetization, geo-targeting, and publication.
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Oversee Teampay’s customer support channels which include: email support (Zendesk), live-chat (Zendesk), and our Slack-integrated support channel (Megatron). Deep understanding of Zendesk to build out a scalable, multi-channel support experience across email, chat, phone and video.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Minimum of 1 yearrelated experience providing technical and customer support preferably in the technology/SaaS industry utilizing omni- channel communication. Previous experience with QuickBooks and Zendesk is a plus.
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2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when youre ready.
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