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Senior Player Support Specialist
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$25 - $29 an hour
Full-time
- Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices.
- And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events.
- Be the main point of contact between PS and OS Leads during live incidents, utilizing problem/incident management to streamline handling high ticket volumes
- Investigate and research solutions for questions regarding tickets and ticket protocol and resolve Tier 2 tickets, as necessary
- Proficiency with multi-channel communication (Slack, Teleconference, in person)Excellent writing skills
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