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Customer Support Representative
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- As a full-time Customer Support Representative you will provide frontline support to both our boater and marina customers; helping to facilitate network engagement, improving technical familiarity with our software, and ensuring that people are spending more time on the water as a result of using our products.
- Our Support Team operates in an omni-channel environment (email, phone, live chat), quickly responding to customer requests to deliver a human and consultative support experience through personal communication, creative problem-solving, and a thorough knowledge of how our software and the marine industry works.
- Operate our helpdesk, providing front line support via phone, email and live chat channels
- Are interested in building technical skills and learning about HTML, CSS, APIs and more
- Are proficient in Zendesk and/or Salesforce - not required, but a plus
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