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Network & Systems Engineer - Projects
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$95,000 - $120,000 a year
Full-time
- Lead and execute customer project work as directed by the Service Desk Manager in collaboration with the Director of Project Management
- Keep active logs of issues in each project's plan (KT uses ConnectWise to house these plans)
- Own everything that happens to a ticket once escalated by the Service Desk Manager until issue is resolved, escalated or transferred
- Respond to all communications from the Service Desk Manager, Director of Customer Care, and Director of Project Management
- 3+ years' experience operating and diagnosing enterprise wireless management systems (Meraki, Cisco, HP, Ruckus)
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