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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps.
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Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
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Design, implement, and maintain automation solutions to streamline ITSM workflows, including incident management, request fulfillment, change management, and problem management.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management.
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We are seeking a skilled SAP Support Manager with a strong background in IT Service Management (ITSM) to lead our SAP technical support and development team comprised of inhouse, on-shore members; complemented with a managed services team consisting of Near/Off-shore members.
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Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
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Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
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Develop and maintain a comprehensive SAP support strategy that aligns with Lantheus IT change control in a validated GxP / SOX environment includes incident management, problem management, and service improvement plans.
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You will also maintain and report Event and Incident response metrics and closely coordinate with other IT Service Management process leads particularly Event, Incident and Problem Management.
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The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.
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Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
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Engineer ServiceNow IT Service Management (ITSM) Implementation for Incident, Problem, Change, Event and Schedule Management to include workflows, business rule customization and scripting.
Full-timeExpandApply NowActive JobUpdated 23 days ago - UpvoteDownvoteShare Job
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Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB. Lead Enterprise Architect - ServiceNow ITSM page is loaded Lead Enterprise Architect - ServiceNow ITSM Apply locations USA - Riverwoods, IL time type Full time posted on Posted 4 Days Ago job requisition id R0038692 The Lead Enterprise Architec t is responsible for requirements, architecture, design, development , test and provide production support for ServiceNow application supporting business initiatives.
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At least 3 years in a ServiceNow business analyst role Deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
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Keywords:Chantilly VA Jobs, ServiceNow Developer, ServiceNow, JavaScript, Cloud Architecture, Linux, UNIX, Windows, ITSM, CMBD, Asset Management, Configuration Management, Rest APIs, Virginia Recruiters, IT Jobs, Virginia Recruiting.
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