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Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB.
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Facilitate deep dive workshops for Service Operational & Transition processes like Incident, Service request fulfillment and management, problem management, change, configuration and Knowledge management to ensure a seamless and adequate transition.
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Enterprise Operations, Information Technology (IT), IT Incident Management, ITSM, Problem Management. GDIT has an opening for an Incident and Problem Manager supporting the Army National Guard (ARNG) in Falls Church and Arlington, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.
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Expert at leading incident management, RCA, and problem management disciplines for the enterprise. Minimum 10 years' experience leading IT best practices in incident, service desk, and problem management.
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Basic understanding of ITIL (IT Infrastructure Library) and ITSM (IT Service Management) concepts. Basic understanding of Configuration Management and Problem Management.
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Minimum 4+ years consulting experience in ITSM plus 2 of the following areas: HR, ITOM, CSM, IT Asset Management (HAM/SAM), SPM, WSD, FSO. + The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker with the ability to understand and respond to customer and business needs in rapidly changing business environment.
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Extensive experience in process management competencies. Agile Scrum Master certification. A transformation maven with the skills to help clients meet the challenges of digitization. vital services partner to the worlds major cloud providers ServiceNow, AWS, Azure, Google, and others.
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ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications. Agile Scrum Product Owner Certification. The Accenture ServiceNow Business Groups platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business.
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The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance collaborating with customers to achieve their business outcomes using ServiceNow.
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Proven experience identifying how to meet business requirements using ServiceNow. Ready to put your talents to work in our ServiceNow Practice? If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.
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Learn more about ServiceNow at Accenture Here ( We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
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ITIL v4 Managing Professional or Strategic Leader Certification. And you possess the communication and people skills to inspire teams to bring their game. Advanced MS Office skills (Word, Excel, Visio and PowerPoint.
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Inclusion and diversity are fundamental to our culture and core values. Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
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Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
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