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Event & Incident Management Analyst
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$66,000 - $106,000 a year
Full-time
- Support US Marine Corps (USMC) enterprise level hybrid cloud datacenter operations
- As an Event & Incident Management Analyst, you will be responsible for supporting outage resolution and event and incident management process, procedure, execution, and documentation.
- You will also maintain and report Event and Incident response metrics and closely coordinate with other IT Service Management process leads particularly Event, Incident and Problem Management.
- Support on-call incident response in support of Incident Management coordinator including: Incident creation, prioritization, assignment, queue management, escalation and resolution in order to restore normal service operation as quickly as possible minimizing the disruption to a customers of a multi-site Datacenter.
- Support after hours/weekend on-call requirements (rotational with Incident Management Coordinator and Incident Manager)
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