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It serves as the liaison for the contracted services such as the salon and valet, and will supervise and schedule the front desk, receptionist, and concierge staff. Supervise activities of the Front Desk/Concierge team including operations and procedures, task assignments, campus security, scheduling, job performance, and training to provide excellent customer service as rated on annual resident satisfaction surveys and excellent guest experience.
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Responsible for planning and directing the Front Desk/Concierge operations, resident and guest services, including all related management functions, with the end result being a consistently positive resident or guest experience.
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Serves as direct support for the Guest Services Manager. The Guest Services supervisor primary function is to assist the Guest Services Manager with the daily operations of theFront of House.
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Assists the Director of Front Office in all job areas including and not limited to the Guest Services, Concierge, Club Lounge, Front Services, and Communications. Maintain profitability of the department with maximizing room revenue and controlling payroll and other expenses related to Guest Services, Concierge, Club Lounge, Front Services, and Communications.
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Manage, coordinate, and supervise the activities of the Guest Services, Concierge, Club Lounge, Front Services, and Communications Departments and Hotel Assistant Managers to ensure the highest level of courteous and efficient service to all internal and external customers.
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Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager and Chief Engineer. Assists General Manager and Assistant General Manager with any special requests – administrative work, mailings, etc.
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BLURB & BENEFITSJob Summary: The Guest Experience Manager is responsible for ensuring the operation of the Front Office, Concierge and Uniformed Services, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget.
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Lead and inspire a collaborative effort across all Front Office departments including front desk, bell services, concierge, and guest services (PBX) operators to provide a seamless luxury guest experience.
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Job Purpose or Objective(s): The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge requests and services, booking internal and external reservations, and handling guest requests with the utmost, and courtesy.
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Handle Owner and Guest requests including restaurant reservations, dry cleaning services, transportation, and any other typical "basic" concierge services. Concierge is available for full concierge services.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
$65,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. Laundry, Staff, AYS and Concierge/Guest Services. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
$26.44 - $30.29 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Supervise the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services.
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Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals.
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guest services manager concierge jobs
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