- UpvoteDownvoteShare Job
- Suggest Revision
Process customer service request tickets and phone calls for implementing new voice related services to the Avaya and Nortel CCOC campus phone system, voice messaging, call center agent phones and response rooms activation requests as assigned by the Department.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Tracks, analyzes, and reports on call center/agent performance, utilizing reports from WFM system. The Workforce Management Analyst administers the Workforce Management (WFM) system for Cenlar's call center.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Experience with VMware infrastructure (ESXi, vSphere, etc)Experience with Cisco VOIP phone systems (Call Manager, Unity Connection, CCX Call Center Express, Finesse agent)Experience with fiber channel switching and storageProvide excellent customer support to all employees.
ExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, driving 3rd party & agent buys.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Contact center engagement: active agent call taker in our national phone call queue, active participant in webchat and process web inquiry cases as assigned. - Timely entry of purchase orders into an ERP System (JDE - JD Edwards.
ExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
TemporaryExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
The Business Process Analyst also represents the HR Service Center on various Enterprise-wide initiatives, helping to drive operational efficiency and enhanced user experience by ensuring the knowledge management system and complementary applications drive employee and manager self-sufficiency to reduce call volume to the HR Service Center.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Developing detailed designs in the following areas: voice (inbound toll services, carrier routing, VoIP, unified communications), agent desktop integration, IP-IVR, applications integration (call recording, workforce management, CTI integration.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
- Suggest Revision
The Business Process Analyst serves as a consultant and initiator of actions and tasks to update article content in all areas the HR Service Center supports which includes HR, Payroll, Managers assistance, Learning Management, Business Travel, and contractor support.
ExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Responsible to work in conjunction with the Production Support team on minor to major system implementation; to also guide less experienced staff acting as a decision maker in the absence of management.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Ability to build, define, and run reports using the VCC, design and manage call flows, manage users of the VCC, Microsoft Dynamics, and SharePoint services, to configure and support the VCC (remote call center agent) software.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
- Suggest Revision
Provide regular and comprehensive analysis of overall contact center performance, tracking, analyzing, and reporting on call center/agent performance using reports from the Workforce Management (WFM) system.
ExpandUpdated 11 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Recognizing the critical role that service plays in delivering a great experience to our clients and the field force, Workforce Analyst will work closely with the Director of Service and Support Strategy to ensure a comprehensive strategy is in place that addresses process improvement, preparation, and automation of reports for department management and leadership.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
- Suggest Revision
Website: POSITION HIGHLIGHTS: Our Licensed Agent will be responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to increase company revenue and profit.
$20 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
- Suggest Revision
Must be able to receive requests for parts through the current accounting system or through a manual request, determine the most efficient and cost effective means of sourcing the item, appropriate the product and provide all necessary information to the call support center, field tech, accounts payable, parts receiving agents and company management.
ExpandApply NowActive JobUpdated 9 days ago
call agent system support jobs
FEATURED BLOG POSTS
6 Store Management Resume Tips (with Example)
A retail store manager's job responsibilities aren't easy. Regardless of the parent company's size, it is the store manager's duty to ensure ALL store-related operations run smoothly. Because being an effective leader in retail management can be tough, it is automatically assumed that getting a job is even tougher. But even though the job responsibilities can be tasking, landing a retail store manager position is a little easier... but only if you have the right tools. Most companies do not expect prospective store managers to have a sophisticated educational background. Instead, they select people with convincing skill-set and experience. So, how do you convince recruiters that you're the best candidate for the job? Start by writing a compelling retail store management resume!
How to Automate Your Job Search
The internet is ripe with career professionals urging you to be aggressive in your networking and application strategies to land a job. But at what expense? Your sanity? Peace of mind? Energy? Free time? When the job search gets overwhelming—as it inevitably will—leverage automation to take the most tedious tasks off your plate. Here are seven ways to do it.
How to Write a Property Manager Resume
Property management experts have a variety of responsibilities, such as ensuring the safety and durability of commercial and residential buildings. During recruitment for such a position, recruiters assess your skills first-hand. This begins with how well you organize and tailor your property management resume. In other words, they can't afford to bring you onboard if your resume does not impress them.
Finally! Answers to 9 Job Search Questions You've Been Wondering About
There’s no college course on how to job search effectively. If schools offered “Job Searching: 101,” we wouldn’t have to write this article. Unfortunately, there’s nothing straightforward about a job hunt, and researching the best job searching methods is basically limited to sourcing peer advice and internet articles. Don’t worry; we’ve got your back. Here are definitive answers to the most common questions you’ve been dying to ask.
How to Successfully Make a Career Change in the New Year
The beginning of a new year is often a time for reflection and introspection. Millions of people use this time to come up with new resolutions to help them live happier and healthier lives. Pursuing our career ambitions is among the top five, right up there with exercising more and eating better.
Spotting the Details to Build a Construction Project Manager Resume
So you’re ready to become a Construction Project Manager! To achieve this goal, you need to find the right role and write the best resume you can to show a prospective employer that you’re a great fit.
6 Tips to Create a Management Consulting Resume + Sample
So, you want to land a job as a management consultant? Well, here is a management consultant resume sample and some tips below. This will help you create a mind-blowing resume that will keep you in the spotlight during recruitment.