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System Administrator
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- Position responsible for technical support of the Telecommunication Virtual Contact Center (VCC) Solution and its integration with Microsoft Dynamics.
- Work closely with CSC Business owners and IT Systems Engineering Manager.
- Ability to build, define, and run reports using the VCC, design and manage call flows, manage users of the VCC, Microsoft Dynamics, and SharePoint services, to configure and support the VCC (remote call center agent) software.
- The candidate will work with the client CSC, Residency, and Emergency call-taker staff to set up remote agent workstations and phones for daily operations and severe weather events.
- Ability to configure IVR and automated attendant systems (hosted & internal), to provide technical support for a variety of business applications, including Edge, Chrome, VCC, Customer Service
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