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Customer Service Representative
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- This role is hybrid-remoteand based in our Corporate Headquarters in Westlake, Ohio.
- The Customer Service Representative (CSR) is an integral partof customer experience, customer retention and loyalty, and contributes to asuccessful order to cash (O2C) and sales process.
- The CSR is responsible for interfacing with customers toreceive, review and validate purchase order data accuracy and requirements.
- TheCSR handles the order entry and management process: a multi-step entry into anERP system, confirmation of orders and the facilitation of each order'sprogression toward an on time, in full delivery.
- The CSR will interface with multipleinternal and external groups to achieve a successful outcome, including but notlimited to: Technical Account Managers, Supply Chain, Principal Managers,Transportation Planners, Credit Managers, Sales Support, Pricing Team andRevenue Support Team.
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