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Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
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Hands on experience on Tools like SUMMIT, Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. Min 5 + years of Presales experience in ITSM/ESM/ITAM/Automation solutions like Service Now, BMC, HP, CA, Redhat, SAP, Splunk etc.
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Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience in MS excel, PowerPoint, MS Word with good written & verbal and presentation skills Understanding on Security Exception management process Good knowledge in using ITIL tools such as ServiceNow, BMC Remedy and experience in ITIL processes.
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Blue Sky Innovative Solutions is seeking a qualified full-time BMC Remedy Application Developer for a new opportunity to support our government customer. Blue Sky Innovative Solutions is seeking a qualified full-time BMC Remedy Application Developer for a new opportunity to support our government customer.
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Recent experience with BMC Remedy/ ITSM Application Administrator:, BMC Helix ITSM - AR System 19. Must have recent experience with BMC Remedy Incident, Service Request Management, BMC Remedy Change, BMC Remedy Problem, BMC Atrium CMDB/Asset Management and/or ADDM Discovery, and BMC Action Request System.
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Recent experience with various BMC Remedy/ITSM applications, including BMC Helix ITSM - AR System 19. Your expertise should span BMC Remedy Incident, Service Request Management, BMC Remedy Change, BMC Remedy Problem, BMC Atrium CMDB/Asset Management and/or ADDM Discovery, and BMC Action Request System.
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Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software. Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow "Support IT", contract and purchasing software.
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Demonstrated direct experience with ITSM application System Suite design and architecture and BMC Remedy ITSM Suite. Aid in infrastructure and software version upgrades with both BMC Remedy and Right Star applications as required by the vendor to keep the applications up to date and/or improve characteristics.
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The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.
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Must be proficient with BMC Remedy applications of Incident, Problem, Event, Change and Request, Configuration Management Database (CMDB), Service Level Management (SLM), Performance AnalyticsExperience working with multicultural teams in diverse geographic locations.
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Completes and documents admissions, treatment plans, client daily documentation, and discharge summaries in accordance with BCHS, DMH, BMC, MBHP, and BEST. Maintains effective working relationships with insurers, DMH, BMC, BEST, local community resources, and treatment/rehabilitation programs.
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Manage the work-orders and cataloging within REMEDY BMC version 9 Information Technology Service Management (ITSM) process. Ticketing and work tracking with such tools as BMC Remedy.
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10+ years of experience in Service Management tools, including BMC Remedy, Client Service Desk, and ServiceNow. Utilize extensive expertise in Service Management tools (BMC Remedy, Client Service Desk) to enhance and optimize ServiceNow implementations.
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Experience with BMC Remedy. An Associate of Science (A.S.) or Bachelor of Science (B.S.) degree in Network Engineering, Systems Engineering, Information Technology, or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security) In lieu of a degree, at least two (2) years of network-related experience is required.
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