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HPSM, BMC Remedy, Service Now or similar ticketing & escalation systems. This is a fully remote position; however, occasional on-site, after-hours/weekend work may be required. HPSM, BMC Remedy, Service Now or similar ticketing & escalation systems.
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Experience with a ticketing system such as BMC Remedy. Experience with a ticketing system such as BMC Remedy. Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS.
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Strong working knowledge of BMC Remedy modules, especially Asset Management. Manage, Maintain, and deploy IT equipment while tracking the lifecycle via a CMDB such as Remedy. Leidos is hiring an Asset Management Forward Supply Clerk to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at The Pentagon and Joint Base Anacostia-Bolling, DC. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
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The ideal candidate will have experience in Freshservice, BMC Remedy, or a similarservice management product implementation, configuration, and a strong understanding of ITService Management (ITSM) processes.
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BMC Remedy Experience (preferred) This position reports directly to the IT Infrastructure Manager and collaborates with the Regional Infrastructure team. BMC Remedy Experience (preferred.
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Integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems highly desired. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee development and enrichment programs.
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Five (5) Years’ Experience using BMC Remedy Incident, Change or Knowledge Management. Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
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Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets. Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets. Is comfortable with most aspects of UNIX/Windows Server systems administration; for example, configuration of mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
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Demonstrate proficiency in using applications in the environment MT Groups, BMC Remedy, Projects, Processes, etc. Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Centre Configuration Manager (SCCM.
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Experience with Group Policy Management (GPO) and applying Local Security Policies. An active TS/SCI security clearance is required for this position. Experience with PowerShell scripting and experience in other languages like Python.
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Experience using BMC Remedy tool. Experience using BMC Remedy tool. Active or interim DoD Secret clearance. Work with a team of ITIL/ITSM SMEs to create and document Process Improvement initiatives.
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Acceptable to also have a background selling ServiceNow, Zendesk, Freshservice, or BMC Helix (Remedy). Acceptable to also have a background selling ServiceNow, Zendesk, Freshservice, or BMC Helix (Remedy.
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Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. BMC BEM/SIM/BPPM, HP NNM, CA eHealth, Splunk, Nagios etc. Splunk) and ITSM suites (ServiceNow, Remedy) desired.
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Maintain and manage issues using tools like BMC Remedy and ServiceNow. Analyze backend issues using tools like SQL, Splunk, SQL Management Studio, SoapUI, Putty, AbInitio and create optimized solutions or automations (using Java programming language based on applicability.
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E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. Base Salary with strong commission and on target earnings of $250 - 300K with no cap. We are widely recognized for expertise in leveraging Atlassian products to help businesses achieve their goals through innovation and optimization.
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