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Vice President of Professional Services
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- HCSS, a Thoma Bravo portfolio company, is a market leader in heavy civil construction software and technology solutions.
- Reporting to our COO, the VP of Professional Services will lead a team of approximately 40 professionals in the US and be capable of leading our growth plan to scale the team with anticipated business growth both organically and through acquisitions.
- Design the framework for efficient implementation of HCSS Products and Solutions.
- Drive revenue retention and increase NPS by demonstrating accountability, maintaining customer relationships, particularly during competitive displacements, and supporting new business opportunities.
- Define and implement a talent development strategy that enables the team to develop and continuously improve how we deliver services, leveraging our internal talent pipeline as well from Customer Operations.
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