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Supervisor Customer Service
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- The Customer Service Supervisor will be responsible for a team of customer service specialists and all related administrative activities for Blinds.com, the world's largest online window covering company.
- This position is responsible for ensuring performance quality, positive customer experiences, employee engagement and driving customer service results to achieve department expectations.
- 20% Support associate development and engagement by conducting monthly 1:1 conversations and administering developmental blueprint conversations
- 15% Collaborate with HR and leadership on performance management activities as needed, including hiring, progressive discipline, leave of absence, performance improvement plans, and attendance, and separations
- 10% Act as Service SME on projects and initiatives as assigned by manager, which includes attending project meetings and speaking up as the customer service expert, completing project tasks, and cascading all relevant information to the leadership team
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