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  • This role could turn into one that managers the Call Center team, or is the Vendor Manager if they decide to use a managed service provider.

    Gains a deep understanding of business needs and translates them into functional requirements as to how a contact center can further our business objectives.

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  • Common Misconceptions HR Has About Independent Contractors

    The “gig economy," which refers to the large group of individuals who choose to work as independent agents, has been growing rapidly since the mid-2000s. Actually, it’s exploding. According to a 2023 Fiverr survey of 2,000 US workers, “73% said they will either start freelancing or continue freelancing in 2023”. Here are some more amazing statistics to note:

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  • OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

    This position requires the contact center manager to set goals and challenges that will help motivate the employees to provide excellent customer service.

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    Updated 24 days ago
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  • Hiring College Graduates for 2023 | What Employers Need to Know

    Recruitment professionals are eagerly gearing up for graduation season, a time when companies can hire some of the top college graduates who will be heading into new careers. Employers must act fast if they want to reel in the freshest talent. With current labor shortages in a holding pattern so far this year, it’s beneficial for organizations to understand what 2023 college graduates want. That way, recruitment efforts can be fruitful. 

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    $100 - $125
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  • How to Dress on the First Day of Work (Men & Women)

    You did it! Out of hundreds of applicants and dozens of people interviewed, you’re the one who got a new job. Congrats! Now comes the question of how to dress on the first day of work.

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    $30,000 - $50,000 a year
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