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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
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Advanced certification in Vascular Interventional Radiography (VI), Cardiovascular Interventional Radiography (CV), Cardiac Interventional Radiography (CI), or Registered Cardiovascular Invasive Specialist (RCIS) category must be obtained within 18 months of employee start date in IVR. State licensure in accordance with Tennessee guidelines.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Posted job title: Interventional Radiologist - IVR Tech. Host Healthcare is seeking a travel Interventional Radiology Technologist for a travel job in Little Rock, Arkansas. Specialty: Interventional Radiology Technologist.
$1,882 a weekExpandUpdated 7 days ago - UpvoteDownvoteShare Job
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3+ years of experience configuring and managing a phone IVR, such as Five9. Manage, design, configure, test, deploy, and support the Customer Experience Applications comprised of Zendesk, Five9, Twilio, SurveyPal, and many other technologies.
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Scrubs monitors and circulates in all invasive procedures in the cath lab and IVR. (invasive/surgical and interventional procedures) inventory control. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
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Configure and customize Five9 applications, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), call routing, agent scripting, CRM integration and reporting. In-depth knowledge of Five9 platform functionalities, including, but not limited to, IVR (Interactive Voice Response), ACD (Automatic Call Distribution), Call Routing, Agent Scripting, CRM Integration and Reporting.
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Own capacity planning, availability, reliability, and continuous optimization of mission-critical voice systems (IP-PBXs, VoIP, SIP trunks, call routing, IVR, call centers) You will have full oversight of our complex Cisco voice ecosystem encompassing Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Cisco Jabber, Contact Center platforms, Voice Gateways, SIP trunks, and more.
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Answer inbound customer service calls through telephone IVR dialer system. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.
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Collaborate as and with leader on topics, such as artificial intelligence (AI), generative AI, machine learning, automatic contact distribution (ACD), interactive voice response (IVR) and other innovative technologies.
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The Telephony Quality Assurance Analyst – Genesys Cloud IVR/Cyara Velocity Automation Framework, will be responsible for; Hands-on testing experience in Genesys Cloud IVR and Cyara Velocity.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Knowledge of Nice In Contact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [ 5+ years of experience preferred ] Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred.
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This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media. Proficiency in developing and automating testing scripts for CRM (Azure-based system), ERP (SAP Financials), Natural language IVR, Real-time payment Required.
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Extensive expertise as a hands-on technical leader across the full Cisco Voice portfolio - CUCM, Unity, Contact Center, Voice Gateways, etc. Evaluate and make build/buy/partner recommendations on emerging voice/unified communications innovations to drive digital transformation.
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Knowledge of OMS Interfaces, GIS, CIS, IVR, SCADA and Asset Management etc. Knowledge of OMS Interfaces, GIS, CIS, IVR, SCADA and Asset Management etc. Required Technical Skill Set: Technical Lead with hands on experience with Hitachi/ABB system SCADA/ADMS systems.
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