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Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development.
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Lead Development & Deployment: Spearhead the creation and deployment of cutting-edge omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect. Genesys Expertise: Hands-on experience with Genesys Cloud CX Architect for IVR development and capabilities like call recording, transcripts, Knowledge Center, and surveys.
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Communication systems dispatch (two way radio, cell net, IVR, etc.) Operates system and maintains records and logs for all communication systems (two way radio, cell net, IVR, etc. All functions related to integrated automation subsystems (SCADA, Outage Management System (OMS), Automated/Advanced Metering System, Integrated Work Order Management System, GIS, Distribution Management System (DMS), etc.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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For TNMP Distribution System Operations, must have working knowledge of TNMP¿s Distribution Management System (DMS), Supervisor Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder (IVR.
$58,128 - $127,152 a yearFull-timeExpandUpdated 19 days ago - UpvoteDownvoteShare Job
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Diagnostic Services Manual for Mental Disorders DSM IVR, Addiction Severity Index (ASI), American Society of Addiction Medicine (ASAM) and/or Patient Placement Criteria (PPC) Diagnostic Services Manual for Mental Disorders DSM IVR, Addiction Severity Index (ASI), American Society of Addiction Medicine (ASAM) and/or Patient Placement Criteria (PPC.
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Conduct training and education for new and existing provider accounts on Insurance Verification Request (IVR) process, and billing and coding of claims. Work as liaison with provider accounts, and the sales and reimbursement teams to provide information required to timely complete IVR cases.
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Must possess demonstrated experience with conducting quality assurance testing; using ReadyAPI, Selenium, MicroFocus LoadRunner/Performance Center, Postman, JMeter/SoapUI, SQL, Groovy Script, Java/JavaEE, and PERL Scripting; utilizing Couchbase DB, AWS cloud Servers, Splunk, Dynatrace, KAFKA, GIT Bash, Swagger APIs, IVR Hammer Tool, Atlassian products: JIRA, Confluence, Bitbucket, and Bamboo Deployment tool; and performing code reviews.
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We are looking for a Gen AI Developer with expertise in Python, NLP, NLU, IVR and Contact Center Solutions understanding in Irving TX. Strong expertise in NLP/NLU with focus on deep learning models and open source LLMs such as Llama 2, Falcon etc.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Additional Requirements: A working knowledge of the DSM-IVR and the Mental Status Exam. A working knowledge of the Addiction and Recovery field. Join the Intake Department team where the PT Weekend Assessment Coordinator (Night Shift) provides telephone and in person risk assessment and crisis intervention, makes initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff.
Part-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Regularly communicate with Operations leaders and representatives on ACD/IVR Statuses. The Workforce Management Real-time Analyst (WFM RTA) is responsible for effectively managing call volume routing, representative statuses, making real time staffing and routing adjustments to meet volume requirements, adherence metrics that meets or exceeds key performance indicators for service level and first call resolution on each program.
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Skill: QA Automation Engineer, Contact Center QA, IVR, Cyara Automation, Genesys Cloud testing. Skill: QA Automation Engineer, Contact Center QA, IVR, Cyara Automation, Genesys Cloud testing. Knowledge of NLP (Natural Language Processing) concepts and techniques.
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Practical experience designing conversational IVR solutions in tools such as Genesys Architect, Dialog Engine, Google Dialogflow, Amazon Lex and Nuance Mix. The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development and testing of highly customized self-service IVR and AI driven bot applications across all Genesys platforms.
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Manage request lifecycle for Avaya IVR through JIRA. Coordinate IVR development with offshore resource directly. Work with vendor to troubleshoot Call Center Verint screen recording application, quality monitoring and evaluation forms, programming PCI triggers, reporting, and coordinate changes as needed.
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ivr job
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